Amendments – Cancellations

Amendments or cancellations requested by the Client shall not be accepted once the printing of the products has commenced by the Company. In the event of timely notice, an amendment may be accepted, subject to the Client being charged for the work performed up to that point.

DELIVERY

1. The goods shall be delivered at the Seller’s registered premises. In any other case, the goods shall be transported at the Buyer’s expense and risk, unless otherwise expressly agreed in writing or stipulated in a contract.

ACCEPTANCE

1. Any objection or claim regarding the delivery, quality, quantity, or value of the delivered goods must be submitted in writing within two (2) business days from the date of receipt. Failing this, the goods shall be deemed to have been accepted without reservation, even if the accompanying delivery document has not been signed by the Buyer for any reason whatsoever.

PAYMENT

1. Payment of the invoice shall be effected within the time period agreed upon in the Order Form. In any event, such period shall not exceed ninety (90) days from the date of issuance of the Delivery Note, unless expressly stated otherwise in the Order Form. Any further delay shall be subject to statutory interest.
2. Any payment shall be evidenced exclusively by a separate written receipt issued by the Seller or, subject to prior agreement, by a bank deposit receipt evidencing payment into the Seller’s bank account, expressly indicating the invoice being settled.
3. Until full settlement of the purchase price,  ownership of the goods shall remain with the Seller. Any delay in payment entitles the Seller to demand immediate full payment of the outstanding amount, together with statutory default interest and any associated costs.

DISPUTE RESOLUTION

1. The Buyer fully and unconditionally accepts the terms of the present sales agreement upon receipt of the relevant document.
2. Any amendment to the terms of the present agreement shall be valid only if made in writing.
3. For any dispute arising out of or in connection with the present agreement, the Courts of Athens shall have exclusive jurisdiction.

 

Contractual Terms

RECEIPT OF ORIGINAL MATERIAL – PROOFS AND CORRECTIONS

The Client shall provide the Company with the original material (material for layouts or completed work in closed PDF format) and shall clearly specify, by completing the work order form, the exact specifications of the final product to be delivered.
Where the Client provides material for creative processing:

• The text to be corrected must be read slowly and carefully and compared against the handwritten version, in order to avoid the risk of omission of lines or entire paragraphs.
• As text entry and corrections are performed mechanically by the operator, errors may occur even in obvious content. Responsibility for omitted corrections rests exclusively with the proofreader and not with the Company. Should the Client lack the time or inclination to perform such proofreading, the Company’s professional proofreading services are available upon request.
• IMPORTANT NOTICE: The sole proof for comparison and approval purposes is the final proof produced by the Company’s studio. Handwritten material or any electronic or physical layout supplied by the Client shall not constitute a comparison proof. Closed files accompanied by a digital or analog proof are excluded. In particular, in the field of printing, a color proof shall be deemed valid only if it is a certified proof (e.g. Fogra certification), and not Laser, Inkjet, or similar printouts.
• Authorization to print (“print approval”) shall be granted only upon the Client’s signature of the final proof prior to submission to the studio or upon written electronic approval via e-mail.
• The Company “Lyhnia” reserves the right to place its logo or website, discreetly on the reverse side of the printed material, unless a specific written agreement with the Client has been concluded to the contrary.
• Original materials (books, CDs, films, etc.) shall not be stored by the Company after completion of the work. Should the Client wish to have such materials returned, this must be agreed upon at the time of delivery and collection and recorded in a delivery–receipt protocol (Form No. 24). Otherwise, such materials shall be destroyed. The above apply only in cases where no Delivery Note has been issued.
• The Company “Lyhnia” bears no responsibility for any intellectual property or copyright rights relating to material provided by the Client.

 

 

Quality Policy

The Company considers that the achievement of predefined and measurable objectives is ensured through customer satisfaction, continuous improvement of its processes, and the training and development of its personnel.

The Company produces and sells products that meet customer requirements and expectations. The quality of the products provided shall be at the core of every employee’s focus.

Each department of the Company bears responsibility, proportionate to its role, for the quality of the products manufactured and services provided, as quality is derived from the competence and skills of the individuals involved in sales, layout design, and final production.

Personnel receive continuous training in order to adapt to modern market and customer requirements, to new products developed by the Company, to the continuous improvement of operational effectiveness, and to the achievement of the objectives set by the Company.

The Company’s objectives relating to the improvement of the effectiveness of the implemented Quality Management System are set, monitored, and reviewed annually during the Quality Council’s review. The Quality Policy is reviewed and, where required, revised by the Quality Council.

The Company is committed to supporting its quality objectives through adequate material resources and human capital, where required, and to communicating its Quality Policy and the applicable legal and regulatory framework to all personnel.

Finally, the Company requires all employees to actively contribute to meeting customer requirements and to the continuous improvement of the effectiveness of its processes.

 

Management